Origin 2 Privacy Notice

1. What We Collect

When you register an account: your game account, email address, password (we store only an encrypted form and cannot see your original password), phone number (collected only if you enter one), the IP address used at registration, browser and device information, and registration records. When you contact support: the content of your private messages to Official LINE Support (text and screenshots) and your LINE display name, plus handling records such as the order numbers and game accounts you give us; the content you fill in on the official Discord support form (character name or game account, time of the incident, description of the problem, screenshots), along with your Discord name and account ID. When you take part in promotional events: the promotion links and screenshots you upload, the text you fill in (such as your Discord name), and the IP address used when uploading.

2. How We Use It

To create and verify game accounts, send verification codes, prevent abuse such as mass account creation and account theft, handle the issues you raise with support, review screenshots uploaded for promotional events and deliver event rewards, and send important notices about your account (such as maintenance and event rewards). We do not sell your data or give it to unrelated third parties. Your phone number is used for only two things: letting support confirm that it is really you if your account is stolen or your email no longer works, and verifying your identity when delivering event rewards, contacting you if needed. We will never use it for advertising text messages or sales calls.

3. How Long We Keep It

IP addresses and browser information are deleted after 180 days; your account and email address are kept until you ask us to delete your account. Your phone number is kept until you delete your account or ask us to delete the phone number; for registrations that were never completed, the phone number is cleared once the application expires. Support form content: the backup kept by the support bot on our cloud server in Tokyo is deleted automatically after 180 days; the handling records in the team-only channel of the official Discord are kept, and you can ask us to delete them under Section 5. Private messages to Official LINE Support: apart from the chat history kept in the official account, the records of our support system on our cloud server are deleted automatically after 180 days; you can ask us to delete them sooner under Section 5. Screenshots for promotional events are deleted within 30 days after the event's reward claim period ends; promotion records (tasks, links and review results) are kept until you ask us to delete your account.

4. Who Handles Your Data

Verification emails are sent through the email delivery service Brevo. The “I'm not a robot” check is provided by Cloudflare, which processes your IP address and browser information. Registration data (including phone numbers) is stored on a cloud server we rent in Tokyo, Japan, and connections to the official website are encrypted and relayed by Cloudflare. Official LINE Support runs through a LINE Official Account: your messages and your LINE display name are transmitted and stored through the LINE service operated by LY Corporation of Japan, and your LINE account itself is handled by LINE under its own privacy policy. Official LINE Support first replies to common questions by keyword with the auto-reply “Poring Support Helper”. This program runs on our own server and does not pass your messages to AI or any other outside company. Apart from this auto-reply program, only the team can see your messages, and they are used only to handle your issue; requests about refunds, compensation, stolen accounts, appeals and personal data are always passed to the team members themselves. Official Discord support runs through our official Discord: what you fill in on the support form and your Discord name are transmitted and stored through the service of Discord, a US company; within the official Discord, only the team can see them, and they are used only to handle your issue. Your Discord account itself is handled by Discord under its own privacy policy. Only the operations team can look up phone numbers. Apart from the encrypted relay during transmission, we do not give phone numbers to the email service or any other company; only what you write yourself in a support message or support form (for example, a new number you want us to change to) is transmitted through LINE or Discord as described above. Screenshots for promotional events are stored on the same cloud server, can be seen only by the operations team during review, and are never made public.

5. Your Rights

You can ask to look up, view, copy, add to or correct your personal data, and you can also ask us to stop collecting, processing or using it, or to delete it (including your phone number). You do not have to give us a phone number: leaving it blank does not affect registration or play, and you can still claim every event reward; if you do give one, you can ask us to correct or delete it at any time. Without required data such as an email address, registration cannot be completed.

You can make these requests by sending a private message to Official LINE Support or through the support form on our official Discord. To protect your data, the team will act only after confirming that you are the account owner:

1. Official LINE Support

Add the Origin 2 official account on LINE (lin.ee/tZawH5w, or search for the LINE ID @772qyqsd) and send us a private message with your game account and which data you want to look up, correct or delete. For account or personal-data requests, the team will confirm that you are the account owner before taking action. The team will never ask for your password or verification code.

2. Official Discord Support

1. Join the Origin 2 official Discord through the invite link discord.gg/bU4rhHXqq4.
2. Read the rules in the 「📜｜規則」 (Rules) channel and press 「✅ 我已閱讀並同意」 (I have read and agree) at the bottom.
3. Go to the 「📮｜問題回報」 (Support) channel and press 「📝 填寫回報表單」 (Fill in report form) on the pinned message (you can also type /回報 in a chat channel such as 「💬｜聊天」), then choose 「❓ 其他」 (other) as the issue type and write down your game account and which data you want to look up, correct or delete. You will receive a ticket number after submitting.

Only the team can see what you write in the form. Always use the form for account or personal-data issues and never post them in public channels. The team will never ask for your password or verification code. We will update you by Discord direct message, so please turn on “Allow direct messages from server members”.

No Discord account yet? Sign up for free on the Discord website or in the Discord mobile app, then open the verification email Discord sends you before following the steps above.

Parents or legal guardians of minor players can also submit a request with their own Discord account using the same steps; please state which game account the request is for.

We will reply to requests to look up, view or copy your data within 15 days, and to requests to add to or correct your data, stop collecting, processing or using it, or delete it within 30 days. If we need more time, we will tell you why before the deadline.

6. Changes to This Notice

Any changes to this notice will be announced on the official website. For the rules on using your account and the game, please see the Terms of Service.